Terms of service

TERMS OF SERVICE

Last updated: 17 August 2026

OVERVIEW

Welcome to Carried in Grace. The terms “we”, “us” and “our” refer to Carried in Grace. We operate this website and online store, including the related information, content, features, tools, products and services (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service (“Terms”), together with the policies referenced in them, explain your rights and responsibilities when you access or use the Services.

By visiting, interacting with or purchasing through the Services, you agree to these Terms and our Privacy Policy: https://carriedingrace.com/policies/privacy-policy. If you do not agree, you should not use the Services.

Nothing in these Terms limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer law.

SECTION 1 — ACCESS AND ACCOUNTS

By using the Services, you confirm that you are at least the age of majority in your country or place of residence, or that you have permission from a parent or legal guardian where required.

You may be asked to provide information such as your email address and billing, payment and shipping details. You agree that the information you provide is accurate, current and complete, and that you are authorised to provide it.

You are responsible for keeping your account credentials secure and for activity carried out through your account. Please contact us promptly if you believe that your account has been used without authorisation. You may not sell, transfer or assign your account to another person.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. Colours and appearance may nevertheless vary because of lighting, photography, screen settings and the device used to view the Services.

Product materials, dimensions, finishes, care instructions and other specifications are stated on the relevant product page. Please review this information before ordering. Small variations that are normal for jewellery or handmade and finished products may occur, provided that the product remains in conformity with the contract and applicable law.

We may update product descriptions, limit quantities or discontinue products. These rights do not affect orders that we have already accepted or any mandatory consumer rights, including your rights when goods are faulty or do not conform to the contract.

SECTION 3 — ORDERS

Submitting an order is an offer to purchase the products in your cart. We may accept or decline an order for legitimate reasons, including unavailability, suspected fraud, an obvious pricing error or delivery restrictions. An order is accepted when we send confirmation of acceptance or dispatch, depending on the checkout process used.

Payment must be authorised before an order can be processed. Please review your order and delivery details carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes after processing or dispatch has begun.

If we cannot accept or fulfil an order, we will notify you using the contact details supplied with the order and refund any amount already paid for the unavailable order or item.

Purchases are also subject to our Refund Policy: https://carriedingrace.com/policies/refund-policy.

Products purchased through the Services are intended for personal or household use and not for unauthorised commercial resale.

SECTION 4 — PRICES, TAXES AND PAYMENT

The price charged is the price displayed during checkout when the order is placed, subject to correction of obvious errors. Available discounts and promotions may be changed or withdrawn in accordance with their stated conditions. If promotional terms conflict with these Terms, the specific promotional terms apply to that promotion.

The total price, including applicable taxes and shipping charges collected by us, will be displayed before you complete payment. Customs duties, import taxes or other charges not collected at checkout may be payable by the recipient where stated during checkout or in our Shipping Policy.

You agree to provide accurate and complete billing and payment information and confirm that you are authorised to use the chosen payment method. Payments are also subject to the terms and security checks of the relevant payment provider.

SECTION 5 — SHIPPING AND DELIVERY

Shipping options, charges, any free-shipping threshold and estimated delivery windows are shown at checkout. Additional information is available in our Shipping Policy: https://carriedingrace.com/policies/shipping-policy.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date. We are responsible for delivering your order within the period agreed with you and, where mandatory law applies, within the maximum period required by that law.

Where we select or contract the carrier, the risk of loss or damage remains with us until you, or a person designated by you other than the carrier, physically receives the goods. Different rules may apply if you independently select and contract a carrier that we did not offer.

If an order is delayed, damaged or appears to be missing, contact us through https://carriedingrace.com/pages/contact and include your order number. We will work with the carrier and provide the remedies required by applicable law.

SECTION 6 — RETURNS, WITHDRAWAL AND REFUNDS

Instructions for requesting a return, applicable return periods, conditions, exceptions and refund processing are set out in our Refund Policy: https://carriedingrace.com/policies/refund-policy.

If a mandatory statutory right of withdrawal applies to your purchase, these Terms do not restrict that right. Your rights relating to faulty, damaged, incorrectly supplied or non-conforming goods also remain unaffected.

Do not send an item back before receiving return approval and instructions from us. The correct return address will be provided after approval.

SECTION 7 — INTELLECTUAL PROPERTY

The Services and their content, including our name, branding, text, graphics, photographs, product presentation, video, audio and website design, are owned by or licensed to Carried in Grace and are protected by applicable intellectual-property laws.

You may use the Services only for personal and non-commercial purposes. Unless permitted by law or approved by us in writing, you may not reproduce, distribute, modify, republish, sell, exploit, publicly display or create derivative works from material made available through the Services.

“Carried in Grace” and our associated logos, product names, designs and slogans may be trademarks or other protected brand assets. Shopify’s trademarks belong to Shopify. Other names and marks belong to their respective owners.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

The Services may provide access to tools, content, payment services or websites operated by third parties. Their services may be governed by separate terms and privacy policies.

We do not control third-party websites and are not responsible for their independent content, availability or practices. This does not exclude responsibility that we cannot legally exclude, including our responsibility for the performance of our own contract with you.

Please review the applicable third-party terms before using an external service or completing a transaction directly with a third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce platform used to offer the Services. Purchases made from our store are transactions between you and Carried in Grace, not between you and Shopify.

Shopify processes certain personal information to host and provide the Services. Further information is available in our Privacy Policy and Shopify’s applicable consumer privacy information.

SECTION 10 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy: https://carriedingrace.com/policies/privacy-policy.

Because the Services are hosted by Shopify and may use other service providers, personal information may be processed by Shopify and authorised partners in other countries where appropriate safeguards are used as required by applicable law.

SECTION 11 — FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, suggestions or other content (“Feedback”), you confirm that you have the right to submit it and that it is accurate and lawful.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that Feedback for operating, improving and promoting the Services, subject to applicable privacy, consumer and intellectual-property law. This licence does not transfer ownership of your Feedback to us.

You must not submit content that infringes another person’s rights, is deceptive, unlawful, abusive, defamatory, obscene or contains malicious code. We may moderate or remove Feedback where reasonably necessary.

If Feedback was provided in exchange for compensation, a gift or another incentive, that relationship must be clearly disclosed where required by law.

SECTION 12 — ERRORS AND AVAILABILITY

Occasionally, information relating to products, prices, promotions, availability, shipping charges or delivery estimates may contain an error or omission. We may correct errors and update information.

If an obvious error affects an order already submitted, we will contact you and give you the choice, where appropriate, to confirm the order using the corrected information or cancel it for a full refund. Nothing in this section limits mandatory consumer rights.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services to:

• violate applicable law or another person’s rights;
• submit false, misleading, fraudulent or unlawful information;
• transmit malware or interfere with the security or operation of the Services;
• impersonate another person or misrepresent your identity;
• collect personal information without a lawful basis;
• send spam or unauthorised promotional messages;
• scrape, copy or exploit the Services in breach of applicable law or our intellectual-property rights; or
• bypass reasonable access controls or security measures.

We may suspend or restrict access where reasonably necessary to protect the Services, customers or our legal rights.

SECTION 14 — TERMINATION

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, use the Services unlawfully or create a security or fraud risk.

Termination does not affect rights and obligations that arose before termination. Provisions that by their nature should continue—including intellectual property, liability, governing law and payment obligations—will remain effective.

SECTION 15 — WARRANTIES AND STATUTORY RIGHTS

We do not guarantee that the website will always be uninterrupted, completely secure or free from technical errors. We may temporarily suspend the Services for maintenance, security or circumstances outside our reasonable control.

Products are supplied with all warranties and conformity rights required by applicable law. Nothing in these Terms excludes or restricts any statutory guarantee, right of withdrawal or remedy available to a consumer.

Any additional commercial warranty offered for a particular product will be described separately and does not replace or reduce your statutory rights.

SECTION 16 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

Subject to the previous paragraph, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by information or instructions supplied incorrectly by you, or business losses arising from use of products purchased for personal or household purposes.

We are not liable for a delay or failure caused by circumstances outside our reasonable control, but this does not remove your statutory remedies where an order is not delivered or goods do not conform to the contract.

SECTION 17 — RESPONSIBILITY FOR MISUSE

To the extent permitted by applicable law, you are responsible for reasonably foreseeable losses caused by your unlawful use of the Services, your material breach of these Terms or your infringement of another person’s rights.

This section does not create liability for consumers beyond what is permitted under applicable law.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the fullest extent permitted and the remaining provisions will continue in effect.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

These Terms and the policies referenced in them form the agreement governing your use of the Services and purchases from our store. They do not exclude representations or rights that cannot legally be excluded.

SECTION 20 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent, except where applicable law gives you that right.

We may transfer our rights and obligations to another organisation, for example in connection with a business reorganisation, provided that the transfer does not reduce your rights. We will notify you where required by law.

SECTION 21 — GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Netherlands.

If you are a consumer, this choice of law does not deprive you of mandatory protections provided by the laws of the country in which you habitually reside. You may bring a dispute before any court that has jurisdiction under applicable consumer law. Nothing in these Terms requires a consumer to waive a mandatory right to use their local courts or an available statutory dispute-resolution procedure.

Before starting formal proceedings, we encourage you to contact us so that we can try to resolve the matter directly.

SECTION 22 — HEADINGS

Headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 23 — CHANGES TO THESE TERMS

The current version of these Terms is available on this page. We may update these Terms when our Services, business practices or legal obligations change.

Where required by law, we will provide notice of material changes. Changes apply from the stated effective date and do not retroactively reduce rights relating to orders already accepted.

SECTION 24 — CONTACT INFORMATION

Trading name: Carried in Grace
Website: https://carriedingrace.com
Email: info@carriedingrace.com
Contact form: https://carriedingrace.com/pages/contact

For questions about these Terms or an existing order, contact us using the email address or contact form above. Please include your order number when your question concerns an existing purchase.