Orders
How do I know my order was received?
After checkout, you will receive an order confirmation at the email address used for your order. If it is not in your inbox, please check your spam or promotions folder.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We cannot guarantee changes once an order has entered processing or has been dispatched.
Shipping
How much does shipping cost?
Available shipping methods, charges, any free-shipping threshold, and estimated delivery windows are shown at checkout before payment.
Will I receive tracking?
When tracking is available, it is included in your shipping confirmation email. You can also view order updates through your customer account.
Why has my tracking not updated?
Carriers can take time to register the first scan or update a parcel in transit. If tracking has not changed for several business days, contact us with your order number.
Returns
What is your return window?
You can request a return within 30 days after receiving your item. Items must meet the conditions in our Return Policy.
Where should I send a return?
Please do not send an item back before your return has been approved. After approval, you will receive the correct return address and instructions by email.
Jewelry & care
What materials are used?
Materials and stones vary by design. Please check the details on the individual product page before purchasing.
How should I care for my jewelry?
Dry jewelry after water exposure and avoid prolonged contact with perfume, chlorine, bleach, salt water, and harsh chemicals. Store pieces separately in a soft pouch when possible.
Gifts
Can I send an order as a gift?
Yes. Enter the recipient’s delivery address at checkout. Prices are not printed on the packing slip.
Need more help?
Use our contact form and include your order number when your question concerns an existing order.
